Shipping and Returns
Shipping
Thank you for shopping with us at Black Frost. Please allow 3-4 business days to process your order. Once shipped, please allow 2-3 days to receive your item(s).
Returns
If you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 30 days of receipt, provided they are in original condition. Once returned to our store, you will receive a full refund.
After 30 days of purchase, we can offer a store credit (excluding the cost of delivery) and request that you return the item(s) to us. Please ensure all return packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit.
Undelivered Items
If items are undeliverable to you by the courier/postal services, they will be held for a defined period (varies per company) for you to collect. If uncollected items exceed this time, your order will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.
Mail your returns to the address below:
Questions? Comments? Spotlight offering? Email us at:
Hello@shopblackfrost.com
Thank you and happy shopping!